Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send without any intimation.

There are certain situations where only partial refunds are granted:


  • Any item not in its original condition, or is damaged by buyer.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually 7 days).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items

Only regular priced items may be refunded. Sale or special discounted items cannot be refunded.



We only replace items if they are defective or damaged. We do not offer exchange unless we have the same item at same, send us an email at coin.indusheritage@gmail.com and send your item to: 1/42 Virat Khand, Gomti Nagar, Lucknow -226010, Uttar Pradesh, India address.

Shipping returns

To return your product, you should mail your product to: 1/42 Virat Khand, Gomti Nagar, Lucknow -226010, Uttar Pradesh, India address.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as per our policy.

Depending on where you live, the time it may take for your exchanged product to reach you may vary it also depends on the postal service used for shipping.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at coin.indusheritage@gmail.com  for questions related to refunds and returns.


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